Terms of Service

Acceptance of Terms

By accessing or using LudicLens Insights services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

Service Description

LudicLens Insights provides B2B research and analytics services focused on gaming impact analysis. Our platform offers interactive dashboards, standardized impact indices, regional briefs, custom research studies, and data licensing services.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice to our clients.

User Accounts and Registration

To access certain features of our platform, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must notify us immediately of any unauthorized use of your account or any other breach of security.

Subscription Plans and Billing

Our services are offered through various subscription plans and custom agreements. Subscription fees are billed in advance and are non-refundable except as expressly stated in your service agreement.

We reserve the right to change our pricing with 30 days' notice to existing subscribers. Price changes will not affect your current billing cycle.

Acceptable Use Policy

You agree to use our services only for lawful purposes and in accordance with these Terms. You may not use our services to transmit harmful, offensive, or illegal content, or to violate the rights of others.

You are prohibited from attempting to gain unauthorized access to our systems, reverse engineer our software, or use our services to compete with us.

Intellectual Property Rights

All content, features, and functionality of our platform are owned by LudicLens Insights and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

You retain ownership of any data you provide to us, while granting us a license to use such data to provide our services.

Data Usage and Analytics

Our platform processes and analyzes gaming data, surveys, and social signals to generate insights. By using our services, you acknowledge that data analysis is fundamental to our service offering.

We maintain strict data security and privacy standards as outlined in our Privacy Policy.

Service Level Agreement

We strive to maintain high availability and performance of our platform. However, we do not guarantee uninterrupted access and may perform maintenance that temporarily affects service availability.

Specific uptime guarantees and service level commitments are detailed in individual service agreements.

Limitation of Liability

To the maximum extent permitted by law, LudicLens Insights shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

Our total liability for any claims related to our services shall not exceed the amount paid by you for the services in the twelve months preceding the claim.

Indemnification

You agree to indemnify and hold harmless LudicLens Insights from any claims, damages, or expenses arising from your use of our services, violation of these Terms, or infringement of any third-party rights.

Termination

Either party may terminate the service agreement with appropriate notice as specified in your service contract. We may immediately terminate or suspend your access if you violate these Terms.

Upon termination, your right to use our services will cease, and we may delete your account and data in accordance with our data retention policy.

Governing Law and Dispute Resolution

These Terms are governed by the laws of California, United States. Any disputes arising from these Terms or our services shall be resolved through binding arbitration in Los Angeles, California.

Changes to Terms

We may modify these Terms at any time by posting the updated version on our website. Material changes will be communicated to active subscribers via email. Continued use of our services after changes constitutes acceptance of the new Terms.

Contact Information

For questions about these Terms of Service, please contact us at legal@ludiclens.com or through our website contact form.